| Q&A | Sort | Title |
|---|---|---|
| Q | Operation | Do you operate during rainy weather or snowy weather? |
| A |
Railbikes operate normally even if it rains or snows.
However, due to the rapid deterioration of the weather, the operation may be suspended without prior notice for your safety. Bad weather and natural disasters are unpredictable, so sudden disruption can occur for this reason. Please understand with a broad mind that this is an inevitable measure for your safety. In case of cancellation of operation due to bad weather, 100% refund is possible because the company inevitably decided to cancel it. We will do our best for safe and enjoyable use. Thank you. |
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| Q | Operation | Ticket issuance information after reservation |
| A |
This is a guide about issuing tickets after making a reservation.
- You can pick up your ticket after checking your identity at the ticket office. - If you can't verify yourself, tickets may be restricted. If you bring the text message and reservation number received when making a reservation for a º, the issuance will be made faster. º When confirming your reservation, please make sure to bring our reservation number, which starts with 'RS', not the voucher number. - You must arrive at the boarding area 20 minutes before the departure time on the day of use. - If you lose your issued ticket, boarding may be restricted. - You cannot board if you do not arrive within the departure time, so please be on time. Please check the information for safe and smooth use. Thank you. |
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